Because we have very simple quality standards that make the difference between good and bad.
- WE SHIP ONLY FRESH STOCKS
especially those meant for personal wear or for extended skin contact.
So knee caps, lumbo sacral belts, wrist wraps, heating pads, BP Monitors are always fresh and in mint condition. This ensures hygiene in every manner possible, as good as getting it right from the brand store. We do not ship exchanged/tried/returned goods which might impact your hygiene negatively by flouting essential health standards.
- WE PRE-CHECK EVERY PRODUCT BEFORE SHIPPING IT
Before packing, each piece is given a visual and live run check for quality issues - whether it be stitching, electrical failures or customisation. As a standard, all products move directly from our warehouse or partner brands warehouse. So the responsibility of ensuring the right material reaches your doorstep is ours. We don't want to let the bad stuff come to you, ever.
And if we err, we exchange the product. Just reach out to us within a day of the order reaching you.
- WE REVIEW EVERY PRODUCT - THOROUGHLY
That means you will always get the complete picture.
And yes, we are not perfect, but we make every effort to get closer.
If we've missed out a detail and have received feedback about it, we update the product page including our review. Please make it a point to read through the content and do share your know-how about the product if you've used it. It will help the next shopper make a more informed decision. Sharing is caring.
How's this possible?
- Because we are not a marketplace.
When you place an order on Hey Zindagi, you are placing an order directly to the sellers (which is us). No in-betweens, no unknowns, no question marks.
- Because we do not exchange products used for intimate/medical conditions.
Imagine receiving a knee brace and noticing that there are hair on the inner fabric or that the waist belt you were sent is smelling of sweat...
One of the key reasons we launched HeyZindagi was to ensure that the right norms are followed while dealing with health-related products, even in e-commerce. Therefore, as responsible sellers we believe in getting the order right the first time - it saves time, safeguards hygiene and prevents wastage.
To do so, we Call/SMS/WhatsApp each shopper before shipping products that impact health conditions - especially wearables and orthopaedic aids. We do not ship out the product till we've connected with you. It not only allows us to help you choose the right size, but also that you've picked the right solution. We're happy to answer as many questions as you'd have before placing the order.