We’ re sorry about that! and we genuinely apologize for the inconvenience it may have caused to you.
Kindly intimate the same to our Customer Service Team/ Help Center within 3 days of delivery and we shall process a replacement for the same immediately. Please make sure the original packaging is available in good condition and the product does not have use marks or any other visible damage.
We would require photographs before we process the replacement to ascertain the nature of the defect and the condition of the product.
In some cases, such as electronics and electrical fixtures, you should ideally reach out to the customer care department of the brand for repairs and service support.
These details are available in the "Specifications" section of every product page.