- Yes, you can cancel your order within 24 hours of placing it except if:
If the order has already been shipped within the 24 hour period we won’t be able to cancel it. We try to process every order as soon as we receive it to expedite delivery time.
It's a custom made order and we have already initiated production on it with our vendor. We do not accept returns on Custom Orders either unless they were not crafted as per details provided by you.
- If order has already been shipped but you still wish to cancel, it won't be possible for us to cancel the shipment enroute. However you may use the return procedure for the same. The same return policies will apply in such cases as well.
Cancellation for a Gift Card bought won't be possible.
- Each gift card has a unique redemption code which is visible only to the buyer. Even we don't have access to anyone's redemption code until they redeem or share it.
- The gift cards are sent as e-cards and hence the moment these are bought the code would become visible to the buyer. This disrupts the safety of the card.
Hence, the non cancellation policy on the same.
- If you choose to avail a Gift Card for the refund amount of any order, the transaction charges are not required to be deducted as there is no charge required from us to the payment partner.
We’re sure you understand that these conditions are only to promote responsible buying behaviour and Hey Zindagi Solutions Pvt Ltd does not earn any undue revenue from this.